1:1 Guidance Session
25 minutes · £29
A 1:1 online session to talk through your current situation and help you feel clearer and get you on track with what you hopes are.
Useful before a meeting, form, deadline, assessment or difficult conversation.
First We Listen
Guidance · Preparation · Training
First, we listen.
Calm, practical support for navigating complex systems, particularly those related to neurodiversity and disablity, EHCP and SEND advocacy, difficult conversations and overwhelming paperwork.
We help you understand what is in front of you, prepare clearly, and take the next manageable way forward.
What we do
First We Listen offers online guidance, preparation and reflective support for individuals, parents, carers, families, teams and organisations.
We do not take over your case, or do it for you. We listen first, then help you understand, organise, prepare and communicate and advocate with more clarity and confidence.
Most 1:1 support is online. In-person work is usually for training, church or team talks, workshops, public speaking and bespoke group sessions.
Support and preparation
Services
Clear, educational support that helps you learn how to do it yourself rather than handing control over to someone else, helping you manage the overwhelming world.
Paperwork and Process Guidance
55 minuutes · £59
Includes up to 30 minutes of prior reading of documents and a 55minute online meeting. Please make sure you send your documents and your hopes before the meeting.
We can look together at EHCP, DLA, PIP, evidence, forms, letters or SEND processes so you can understand what is there, what may need clarifying, and what questions to ask next.
Training, Talks and Bespoke Sessions
Priced individually
Online or in-person sessions for churches, schools, charities, teams and community groups.
Topics can include neurodivergence, inclusion, accessibility, communication, the LISTEN Framework, Bible-based talks, support training, and advocacy-informed preparation.
Access and flexibility
We are a small neurodivergent-led team with limited capacity. Where possible, we aim to offer some no-cost or flexible-cost support for people who cannot afford the standard fee. Please let us know when you make contact if is needed.
The framework
The LISTEN Framework
LISTEN is a relational, strengths-based framework developed by Sylvia through MSc Psychology research. It is grounded in compassion, curiosity and connection.
It helps adults, families, teams and communities move from “How do we stop these behaviours? and What is wrong with this person?” towards “What is this person communicating, what do they need, and how can we respond with dignity?”
LLabel feelings
IIdentify needs
SStop and make Space
TTalk and Tune in
EEmpathise
NNavigate together
Speaking, workshops and training
Training that starts by listening
We provide talks, workshops and bespoke training for groups who want to think differently about neurodivergence, inclusion, accessibility, faith, family life, advocacy and systems.
Churches and community groups
Reflective, practical talks shaped by grace, justice, inclusion, both learned and lived experience. Suitable for churches, small groups, volunteer teams and community settings.
Schools, charities and teams
Training that helps people listen before assuming, respond with curiosity, and build more accessible, relational ways of working. Great for both parentcarers and staff members.
About us
Led by lived experience and practical hope
First We Listen is led by husband and wife team, Dan and Sylvia. Sylvia is the main public-facing practitioner, speaker and trainer. Dan supports the operations side, including systems, bookings, technology, logistics and administration.
Together, we bring lived experience, practical organisation, communication, faith, compassion and a commitment to clear, realistic suitable support.
Our approach
- We listen first
- Use clear, plain English
- Stay kind, practical and non-judgemental
- Work in neurodivergent-friendly ways
- Respect capacity, overwhelm and access needs
Important boundaries
First We Listen provides guidance, preparation, paperwork education, training, listening support, public speaking and advocacy-informed encouragement.
- We are not a law firm and do not provide solicitor services.
- We are not a crisis service.
- We do not provide regulated care, personal care, childcare, PA services or respite services.
- We do not provide medical, clinical, counselling or therapeutic services.
If your situation needs specialist legal, medical, safeguarding, social care or crisis support, we may signpost you to a more appropriate service. All decisions and choices made following our services are entirely your own and no liability for unwanted outcomes is held by First We Listen.
Contact
Enquiries
For support, training, speaking enquiries or further information, email us today to begin your free bespoke quotation.