1:1 Guidance Session
25 minutes · £39
A short online session to talk through your current situation and help you feel clearer.
Useful before a meeting, form, deadline, assessment or difficult conversation.
First We Listen
Guidance · Preparation · Training
First, we listen.
Calm, practical support for people navigating complex systems, difficult conversations and overwhelming paperwork.
We help you understand what is in front of you, prepare clearly, and take the next manageable way forward.
What we do
First We Listen offers online guidance, preparation and reflective learning support for individuals, parents, carers, families, teams and organisations.
We do not take over. We listen first, then help you understand, organise, prepare and communicate with more clarity.
Most 1:1 support is online. In-person work is usually for training, church or team talks, workshops, public speaking and agreed group sessions.
Support and preparation
Services
Clear, educational support that helps you learn how to do it yourself rather than handing control over to someone else.
Paperwork and Process Guidance
1 hour · £59
Includes up to 30 minutes of prior reading and a 1-hour online meeting.
We can look together at EHCP, DLA, PIP, evidence, forms, letters or SEND processes so you can understand what is there, what may need clarifying, and what questions to ask next.
We are not a law firm and do not provide solicitor services.
Training, Talks and Bespoke Sessions
Priced individually
Online or in-person sessions for churches, schools, charities, teams and community groups.
Topics can include neurodivergence, inclusion, accessibility, communication, the LISTEN Framework, EHCP/DLA/PIP/forms training, and advocacy-informed preparation.
Access and flexibility
We are a small neurodivergent-led team with limited capacity. Where possible, we aim to offer some no-cost or flexible-cost support for people who cannot afford the standard fee.
The framework
The LISTEN Framework
LISTEN is a relational, strengths-based framework developed by Sylvia through MSc Psychology research. It is grounded in compassion, curiosity and connection.
It helps adults, families, teams and communities move from “How do we stop this behaviour?” towards “What is this person communicating, what do they need, and how can we respond with dignity?”
LLabel feelings
IIdentify needs
SStop and make space
TTune in
EEmpathise
NNavigate together
Speaking, workshops and training
Training that starts by listening
We provide talks, workshops and bespoke training for groups who want to think differently about neurodivergence, inclusion, accessibility, faith, family life, advocacy and systems.
Churches and community groups
Reflective, practical talks shaped by grace, justice, inclusion and lived experience. Suitable for churches, small groups, volunteer teams and community settings.
Schools, charities and teams
Training that helps people listen before assuming, respond with curiosity, and build more accessible, relational ways of working.
About us
Led by lived experience and practical hope
First We Listen is led by Dan and Sylvia. Sylvia is the main public-facing practitioner, speaker and trainer. Dan supports the operations side, including systems, bookings, technology, logistics and administration.
Together, we bring lived experience, practical organisation, communication, faith, compassion and a commitment to clear, realistic support.
Our approach
- Listen first
- Use clear, plain English
- Stay kind, practical and non-judgemental
- Work in neurodivergent-friendly ways
- Respect capacity, overwhelm and access needs
Important boundaries
First We Listen provides guidance, preparation, paperwork education, training, listening support, public speaking and advocacy-informed encouragement.
- We are not a law firm and do not provide solicitor services.
- We are not a crisis service.
- We do not provide regulated care, personal care, childcare, PA services or respite services.
- We do not provide medical, clinical, counselling or therapeutic services.
If your situation needs specialist legal, medical, safeguarding, social care or crisis support, we may signpost you to a more appropriate service.
Contact
Enquiries
For support, training, speaking enquiries or further information, email us.